Shipping Policy
Last updated: October 22, 2026
Here is how Steepix™ prepares, dispatches, and tracks orders placed on steepix.com.
Dispatch address
Orders are dispatched from:
Beijing Jinguo Yaoyang Technology Co., Ltd.
Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing (Cluster Registration)
China
This is also the company address listed for customer correspondence and approved returns.
Preparation time
After payment is confirmed, please allow 1–3 business days for order review, packing, and handoff to the carrier. Business days exclude weekends and public holidays. Preparation time is separate from carrier transit time.
Estimated carrier transit
For standard shipping, estimated transit is 7–15 business days from the time the carrier accepts the parcel. The total time from order to delivery includes both preparation and carrier transit. Estimates are not guaranteed dates. Carrier capacity, customs review, weather, holidays, remote destinations, and other events outside the store’s control can extend delivery.
Destinations and charges
Delivery destinations, available services, and shipping charges depend on the delivery address and the options available for that order. The applicable choices and shipping charge are displayed at checkout before payment is submitted. Please check the final order total and destination details before completing checkout.
Tracking
When tracking is issued for the selected service, tracking details will be sent with the dispatch notice. Carrier scans may take time to appear or update after handoff. If your order has no tracking details or the tracking has stopped updating, email service@steepix.com with your order number and any tracking reference so we can review it.
Delivery problems
If a parcel appears delayed, marked delivered but not received, or damaged in transit, contact us at service@steepix.com with your order number and a short description of the issue. For visible parcel or product damage, include photos of the packaging, shipping label, and affected item. We will review the available order and carrier information and advise you on the next steps.
Address accuracy and split parcels
Please enter a complete delivery address and contact information at checkout. Contact us promptly if you notice an error. Once an order has been handed to a carrier, an address change may not be possible. Items in one order may arrive in separate parcels when required by fulfillment circumstances.
Store operator: Steepix™ is operated by Beijing Jinguo Yaoyang Technology Co., Ltd.
Legal representative: Cao Yanming
Business and return address: Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing (Cluster Registration)
Email: service@steepix.com
Telephone: +86 158-1141-1055
Customer service: 8:00 AM–10:00 PM daily
Website: steepix.com