Return & Refund Policy
Last updated: October 22, 2026
This policy applies to purchases made through steepix.com. It explains how to request a return, who pays return postage, and how approved refunds are handled.
Thirty-day request period
Contact us within 30 calendar days after the tracking record or delivery confirmation shows the order was delivered. The return must be approved before you send the parcel.
Condition for preference returns
If you are returning an item because it no longer suits your needs, the product must be unused, complete, and not damaged or altered. Include all parts and accessories supplied with it. Please use the original packaging where reasonably possible; opening a package to inspect the product does not by itself make it ineligible if the item remains unused and complete.
How to request a return
- Email service@steepix.com with your order number, the item you wish to return, and the reason.
- For a damaged, defective, incomplete, or incorrect item, include clear photographs of the product and packaging. Please contact us within 7 calendar days after delivery so we can review the issue promptly.
- Wait for our reply with approval and return instructions before mailing anything. Returns sent without contacting us may be delayed or may not be matched to your order.
- Pack the approved item securely and use a service that provides proof of postage. Keep the tracking receipt until the return is resolved.
Where approved returns go
Approved returns use the following company address unless customer service provides different written instructions for a particular parcel:
Beijing Jinguo Yaoyang Technology Co., Ltd.
Returns Department
Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing (Cluster Registration)
Who pays return postage
- Preference or change-of-mind return: The customer pays the return shipping cost. The original outbound shipping charge is not refunded for a preference return, unless required by applicable law.
- Verified damage, defect, or fulfillment error: Steepix™ will cover reasonable return shipping costs. We will provide a prepaid label where available or agree on reimbursement instructions before the item is mailed.
We do not charge a restocking fee for an approved return.
Review and resolution
After an approved return reaches the address above, we will inspect the item and confirm the result. For an eligible preference return, the refund is for the product price; original outbound shipping is excluded as described above. For a verified damaged, defective, or incorrect item, you may choose an appropriate refund or replacement, subject to availability and applicable law. If a return is not eligible, we will explain the reason and contact you about the item.
Refund timing and method
Once a return is approved after inspection, we will submit the refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to post it. The timing of that posting is controlled by the provider.
Exchanges
We do not offer direct exchanges through this policy. If you want a different product, request an eligible return and place a separate order after the return is resolved.
Order cancellations
Email service@steepix.com within 2 hours of placing an order if you need to request cancellation or an address correction. We will try to act before fulfillment begins. An order that has entered fulfillment or been dispatched may no longer be cancellable; after delivery, use the return process above.
These terms do not restrict any non-waivable rights available to you under applicable law.
Store operator: Steepix™ is operated by Beijing Jinguo Yaoyang Technology Co., Ltd.
Legal representative: Cao Yanming
Business and return address: Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing (Cluster Registration)
Email: service@steepix.com
Telephone: +86 158-1141-1055
Customer service: 8:00 AM–10:00 PM daily
Website: steepix.com