Frequently Asked Questions
Quick answers about Steepix™ storage and organization products, ordering, delivery, and returns.
Products
What does Steepix™ sell?
Steepix™ offers household organizers and storage products, including toy and pet-supply storage, clear bins, pantry and refrigerator organizers, bathroom caddies, document and fabric boxes, under-bed storage, laundry sorters, craft cases, travel organizers, tool totes, and vanity storage.
Where can I find an item’s measurements and included parts?
Check the individual product listing for its current dimensions, included components, features, price, and availability. Compare the measurements with your intended storage space before ordering. Room-scene props are not included unless the listing says they are.
Orders and delivery
How long does order preparation take?
Orders are normally prepared within 1–3 business days after payment confirmation. Preparation time is separate from carrier transit time.
How long does standard shipping take?
Estimated standard carrier transit is 7–15 business days after carrier acceptance. Delivery estimates are not guaranteed dates and may be affected by carrier, customs, weather, holidays, and destination conditions.
How much is shipping, and where do you deliver?
Destinations and available delivery methods depend on the address. Applicable options and charges are shown at checkout before payment.
Will I receive tracking?
Tracking details are sent when tracking is issued for the selected service. If you have a question about a parcel, email service@steepix.com with your order number.
Where are orders dispatched from?
Orders are dispatched from the company address in Daxing District, Beijing, China, listed below.
Returns and support
How long do I have to request a return?
Contact us within 30 calendar days after delivery. Please obtain return approval before mailing an item.
Who pays return shipping?
For a preference or change-of-mind return, the customer pays return postage and the original outbound shipping charge is not refunded, except where required by law. For a verified damaged, defective, or incorrectly supplied item, Steepix™ covers reasonable return shipping costs.
What if an item arrives damaged or incorrect?
Email us within 7 calendar days after delivery with your order number and clear photos of the product and packaging. We will review the issue and explain the available resolution, which may include a refund or replacement.
When will a refund be issued?
After an approved return has been received and inspected, we submit the refund to the original payment method within 5 business days. Your bank or payment provider may need additional time to post it.
Can I cancel or change an order?
Email service@steepix.com within 2 hours of placing the order. We will try to make the change before fulfillment starts. A parcel already in fulfillment or with the carrier may not be cancellable.
How can I reach customer service?
Email service@steepix.com or call +86 158-1141-1055. Customer service is available 8:00 AM–10:00 PM daily. For an order inquiry, include your order number.
Store operator: Steepix™ is operated by Beijing Jinguo Yaoyang Technology Co., Ltd.
Legal representative: Cao Yanming
Business and return address: Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing (Cluster Registration)
Email: service@steepix.com
Telephone: +86 158-1141-1055
Customer service: 8:00 AM–10:00 PM daily
Website: steepix.com